Employees were approaching HR department individually and as a group that creates a crowd in the department.

Lack of HR personnel to cater these high number of employees.

Managing HR functions from a central office when Emirates Flight Catering have different facilities in different locations.

Self Service HR kiosks installed in Emirates flight catering is currently functioning as many touchpoints within the facility and across the facilities. Employees do not need to approach HR department anymore, instead they can simply go to the kiosk and create their request and get the letters issued.

HR department functioning streamlined and could reduce the HR personnel workload.

Efficiency of the entire department improved by catering more employee request per day by 30%

HR department could slash the cost per transactions by eliminating courier and other related charges

Unwanted delay in providing HR documents to employees

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